Refund Policy
The Sweep Spot Co. LLC
Last Updated: September 23, 2026
We want you to be happy with every clean. This Refund Policy explains how we handle concerns about a completed service and when a refund applies. It works together with our Terms & Conditions, Satisfaction Guarantee, and Cancellation & Rescheduling policy.
Refund Policy - the basics
1. Re-Clean First
If you're not satisfied with any part of a service, contact us within 24 hours of completion. We will return and re-clean the areas that missed at no charge. A re-clean is our first remedy for quality concerns, and a refund is not offered in place of a re-clean.
2. When a Refund Applies
A refund may be issued in the following situations:
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We don't show up. If we miss a confirmed appointment without notice and you have already paid, you will receive a full refund or a free rescheduled service, whichever you prefer.
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A re-clean doesn't resolve the issue. If we re-clean and the same areas still don't meet the scope of your approved quote, we will issue a full or partial refund based on the areas affected.
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We cancel your service. If we need to cancel and you have already paid, you will receive a full refund or a rescheduled service, whichever you prefer.
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Billing error. If you were charged incorrectly, charged twice, or charged for services outside your approved quote, we will refund the difference.
3. When a Refund Does Not Apply
Refunds are not available for concerns reported more than 24 hours after service completion; for late cancellation fees (less than 24 hours' notice), no-show fees, or lockout fees, as described in our Cancellation & Rescheduling policy; for services ended early because of unsafe conditions or unsupervised children, as described in our Terms & Conditions; for areas or tasks not included in your approved quote; or when a client declines a scheduled re-clean.
4. How to Request a Refund
Contact us by email at info@thesweepspotco.com or by phone at +1(206) 475-9541. Please include your name, service address, service date, and a description of the issue, with photos if possible. We will respond within 24 hours during business hours (8:00 AM–7:00 PM).
5. Method of Refund
Approved refunds are issued within 5 business days to the original payment method, whether card or bank transfer. Once issued, it may take an additional 5–10 business days for the refund to appear, depending on your bank or card provider.
6. Damage Claims
Damage or breakage is handled separately from refunds. Please report any damage within 24 hours of service completion, as described in Section 11 of our Terms & Conditions.
7. Contact
The Sweep Spot Co. LLC
9034 S Yakima Ave, Tacoma, WA 98444
+1(206) 475-9541
thesweepspotco.com